RETURN AND REFUND

If you change your mind about a product you've purchased from us, you're welcome to return it for a refund (excluding the shipping costs) within 14 days of receipt.

 

1. Contact us via E-Mail info@konnunu.net and give us your Orders Number, Name and Contact.

2. After you have received our Return Confirmation you can carefully package the product up with a copy of the receipt. Please make sure that the product is unused and in the original condition and package.

3. Send to the address, which will be shown in the Return Confirmation.

4. The purchase price (excluding shipping charges) will be refunded to you, using the original payment method once we have received the item in original condition.

*As we are a small shop, you will need to pay all return postage costs, unless agreed otherwise due to the nature of your complaint.

*Sale items cannot be returned.

* Hygiene items e.g. Teether cannot be returned. Because of the hygiene and health risks.

SHIPPING INFORMATION

  • Die Versandkosten pro Bestellung innerhalb Deutschland betragen 4 Euro.

Die Bestellung werden mit DHL versendet. 

Die Lieferzeit beträgt 1-3 Tage.

KOSTENLOSER VERSAND bei Bestellung ab 70 Euro.

  • EUROPE Shipping costs 9.50 Euro

All orders are sent via DHL.

Most orders should be delivered within 3-7 days. 

FREE SHIPPING within EUROPE for orders over 100 Euro.

  • Thailand, South Korea and Japan Shipping costs 59 Euro

All orders are sent via DHL.

Most orders should be delivered within 14-21 days. 

Please note: Costs do not include duties and taxes. Overseas customs duties, foreign taxes or other fees that may be imposed are the responsibility of the customer.